Jemma leads the Insight, Policy and External Relations team within Lloyds Banking Groups’ Responsible Transformation function. Using data analysis and mixed research methods she drives data-led strategies for responsible business and produces actionable insights for partners across the UK including charities, industry and government. Jemma also leads external engagement for Group Transformation division, telling the story of Digital Inclusion, Responsible Transformation, and Diversity externally; all with the aim of Helping Britain Prosper.
Prior to Lloyds Banking Group, Jemma worked at Accenture Interactive and dunnhumby, using data with human-centred design thinking to develop and deliver customer propositions and insights for a range of clients including Sky, Tesco, Channel 4 and leading FMCGs. She also holds a Business MA from Oxford Brookes and a Data Analytics qualification from General Assembly.